Employee Self-Service

City of Springfield, Illinois ~ Misty Buscher, Mayor



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For City Of Springfield employees only. Unauthorized use is prohibited.





Welcome to City of Springfield Employee Benefits
‘A partnership for good health’

The City of Springfield is committed to supporting the health, financial security and overall wellbeing of employees and their families. Eligible employees have access to a comprehensive benefits program that includes medical, prescription, dental, vision, income protection, retirement savings and wellness resources.

Benefit eligibility, coverage and costs may vary based on employment status, bargaining unit and plan participation. Use the links below to learn more about each benefit.

What you’ll find in this section:

  • Medical, Dental, Vision & Prescription Coverage – Plan options, coverage summaries, contact information
  • Memorial Choice – Hours, locations, services and more
  • Flexible Spending & Health Savings Accounts (FSA/HSA) – Tax-saving accounts to help with medical expenses
  • Life & Disability Insurance – Protection for you and your loved ones
  • Voluntary Benefits – Accident, Critical Illness, Cancer Insurance and Hospital Indemnity
  • Retirement Plans – IMRF, Deferred Compensation and other retirement savings information
  • Additional Employee Benefits – MetLife Pet Insurance, Employee Credit Union Services, FitClub Membership Options, NCPERS Group Life
  • Employee Assistance Program (EAP) – Free, confidential support for you and your household
  • Well-being Programs – resources, challenges and benefits to keep you healthy and active

2026 Benefit Guide – The Benefit Guide provides an overview of the City’s current benefit offerings, eligibility requirements, plan options, employee premiums, vendor contacts and enrollment instructions.

Eligibility and Enrollment

Generally, employees regularly scheduled to work at least 30 hours per week are eligible for City benefits. Variable-hour employees must satisfy the applicable eligibility requirements.

New employees must complete benefit enrollment within 31 days of their date of hire. Coverage for most benefits is effective on the date of hire.

Eligible dependents may include:

  • A legal spouse or civil union partner
  • Children through age 26
  • Disabled dependent children who meet plan requirements

Documentation is required for all dependents, including a Social Security card, birth certificate (children only), and a marriage or civil union partner certificate.

Making Benefit Changes

After the initial enrollment period ends, employees generally cannot add, cancel or change benefits until the next Open Enrollment unless they experience a qualifying life event.

Common qualifying events include:

  • Marriage or divorce
  • Birth or adoption
  • Death of a dependent
  • Loss or gain of other coverage
  • A change in employment status affecting benefit eligibility

Qualifying life events must generally be reported to Human Resources within 30 days of the event. Supporting documentation is required.

Benefits Enrollment

Employees enroll in benefits through the City's online benefits enrollment system.

Access Benefits Connect

Need Help?

The Human Resources Benefits Team can assist with eligibility, enrollment, benefit deductions, and general benefit questions.

Human Resources Benefits Team
Phone: 217-789-2446
Email: humanresources@springfield.il.us

Benefits Specialists
Lashonda Caldwell – Lashonda.caldwell@springfield.il.us
Lisa Lowe – Lisa.lowe@springfield.il.us

Benefits Senior Manager
Kelley Martin – Kelley.martin@springfield.il.us

For questions about a claim, participating provider, authorization, or benefit payment, employees should contact the applicable insurance carrier directly using the contact information in the Benefit Guide or on their member identification card.

Beneficiary Information

Employees should review and update their beneficiaries after marriage, divorce, birth, adoption, or another significant life event. Beneficiaries may need to be updated separately with MetLife, IMRF, deferred compensation providers, and other benefit programs.