Employee Self-Service

City of Springfield, Illinois ~ Misty Buscher, Mayor



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For City Of Springfield employees only. Unauthorized use is prohibited.





Medical Benefits

Quality health coverage is one of the most valuable benefits provided by the City of Springfield. The City offers two medical plan options designed to help protect the health and financial wellbeing of eligible employees and their families.

The City’s medical plans are self-funded and administered by Aetna. This means the City pays the cost of covered medical claims, while Aetna processes claims, provides customer service and maintains the medical provider network.

Current plan year: March 1, 2026 through February 28, 2027
Medical network: Aetna Choice® POS II Open Access

Medical Plan Information

Medical Plan

Aetna

Aetna Member Resources Aetna Logo
  • View or print a digital medical ID card
  • Review medical benefits and coverage
  • Track claims and view Explanation of Benefits statements
  • Monitor deductible and out-of-pocket expenses

Aetna Contact Information

Medical Member Services: 833-821-8558
Precertification, Hospital Admissions and Prior Approval: 888-632-3862

Employees should also use the telephone number shown on their Aetna member ID card for questions about coverage, claims, provider participation or required authorization.

Benefits Team

Contact the Human Resources Benefits Team for questions about eligibility, enrollment, premium deductions or qualifying life events.




This page provides a general summary of City medical benefits. Official plan documents, insurance contracts, collective bargaining agreements, City ordinances and applicable laws govern the administration of benefits.